How to enable password encryption And encrypt the recording files using gpg in vicidial-CloudsDial
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What is VICIdial?
VICIdial is an enterprise class, open source, contact center solution with predictive dialer capabilities. It can handle inbound, outbound, and blended phone calls, as well as inbound email and customer website chat, all within the same agent screen. VICIdial can be installed on your own hardware or you can use our hosted service. It is extremely flexible and scalable. A large VICIdial installation can handle over two million(2,000,000) phone calls per day, with over five hundred(500) agents handling calls and internet communications from customers. There are also over two thousand(2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings.
Step by Step guide to enable password encryption in vicidial
Step 1: install bcrypt perl cpan
Perl Cpan Module – Bcrypt
/usr/share/astguiclient/ADMIN_bcrypt_convert.pl --debugX --test
/usr/share/astguiclient/ADMIN_bcrypt_convert.pl --debugX --update-override --clear-plaintext-pass
Step by step guide to enable encryption for vicidial recordings
Step 1: Install the GPG software in your dialer
For vicibox type : zypper install gpg2
for Centos based vicidial type : yum install gnupg
for ubuntu based vicidial type : apt-get install gnupg
Step 2: download and instal gpg windows version in your windows PC
download from www.gpg4win.org
Step 3: Generate New key pair in windows GPG software
give a Name, EMAILID, and a Strongpassword.
Step 4: upload the Key to the vicidial server using winscp to folder /usr/src/
Step 5: import the keypair in vicidial by running below command
gpg –import /usr/src/keyfilename
Note: change the name of keyfilename to your key name uploaded in step 5
Step 6: Cronjob entry to encrypt the MP3 or GSM recording files
go to crontab by typing crontab -e
and copy paste the below command
2,5,8,11,14,17,20,23,26,29,32,35,38,41,44,47,50,53,56,59 * * * * /usr/share/astguiclient/AST_CRON_audio_2_encrypt.pl --GPG --MP3 [email protected]
Note: change the recipents value to the email id used while creating key ie: step 3
Step 7 : Now check the encrypted recordings under RECORDINGS/GPG FOLDER.
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